Privacy Policy

1. Introduction

VerandahCraft Melbourne ("we", "us", "our") operates from Sydney Road 488, 3058 Melbourne, Victoria, AU. We are dedicated to maintaining the confidentiality and integrity of personal information gathered during on-site surveys, structural veranda assessments, and restoration quotation requests.

2. Information We Collect

When you contact us or complete our site assessment form, we may collect:

• Your name, residential property address, phone number, and email address;
• Information concerning the architectural era, construction type, and degradation state of your property's tessellated veranda;
• Any photographs or structural inspection notes taken during on-site assessments;
• Technical communication logs related to project scheduling and quotation formulation.

3. How We Use Collected Data

Your details are used exclusively for legitimate trade and contractor purposes, specifically to:

• Perform technical site surveys and measure tessellated tile square footage;
• Source historically accurate vitrified replacement tiles and prepare accurate price tenders;
• Liaise with local municipal heritage advisors or Heritage Victoria when required for permits;
• Communicate project timelines, milestones, and deliver invoices and warranties.

4. Non-Disclosure & Third Parties

We do not sell, rent, or trade your personal information. Relevant details are only shared with sub-contracted heritage stonemasons or delivery couriers strictly as needed to carry out your restoration work.

5. Storage and Security

Information is stored securely with restricted access controls. Electronic records are secured through industry-standard encryption protocols. We take all reasonable precautions to protect personal information against misuse, interference, unauthorized access, or alteration.

6. Access and Correction Rights

Under Australian privacy legislation, you have the right to request access to any personal data we hold about you and to ask for corrections if records are inaccurate. To request this, contact our Privacy Officer.

7. Contact Information

For any privacy inquiries or data requests, please write or call:

VerandahCraft Melbourne
Sydney Road 488
3058 Melbourne, Victoria, AU
Phone: +351 924 358 491